GrahMitra: Online Grocery Store & Daily Essentials Delivery
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Frequently Asked Questions
How long does delivery take?
Delivery time depends on how far the seller is from your address. Once you set your delivery location, each product page shows the stores that can reach you, and your order's live status is on the Orders page.
Are there any delivery charges?
Each seller sets a free-delivery radius and a per-kilometre charge beyond it. Your exact delivery charge is calculated from your address and shown on the checkout screen before you pay.
How can I track my order?
Once your order is placed you can follow its live status on the Orders page in your profile, from confirmation through to delivery.
Do you deliver to my area?
Set your delivery location and we will show what can reach you. If no seller covers your address yet, you can still browse the catalogue but orders cannot be placed for that location.
What is the return and refund policy?
If an item arrives damaged, incorrect or missing, raise a return request within 24 hours of delivery. Approved refunds are returned to your original payment method or your GrahMitra wallet.
Which payment methods can I use?
You can pay by UPI, credit or debit card and net banking through Razorpay, or choose cash on delivery where the seller supports it. A convenience fee applies to cash on delivery.
About GrahMitra — Your Trusted Online Grocery Partner
GrahMitra (also known as Grah Mitra) is an Indian hyper-local e-commerce platform dedicated to bringing fresh daily essentials directly from trusted neighborhood stores to your doorstep. We bridge the gap between local retail merchants and households, providing quick, transparent, and affordable delivery across our service areas.
At GrahMitra Store, customers can browse an extensive selection of daily kitchen essentials, including premium quality dry fruits, protein-rich pulses, healthy seeds, aromatic whole spices, and cold-pressed cooking oils. Every order is packed hygienically and delivered with speed and care, backed by transparent pricing, 100% secure payments, and responsive customer support.