Refund Policy

1. Overview

Thank you for shopping at Multivendor Ecom. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines your rights and responsibilities when requesting a refund or return for products purchased through our platform.

2. Eligibility for Refunds

To be eligible for a return and refund, please ensure that:

• The item was delivered within the last 24-48 hours (depending on product category).
• The item is in its original packaging, unopened, and unused.
• You have the receipt, order confirmation, or proof of purchase.
• The item is not a perishable good (e.g., fresh produce, dairy) unless it was damaged or spoiled upon delivery.

3. Process for Requesting a Refund

If your order qualifies for a refund:

1. Go to the "Orders" section in your account profile.
2. Select the order containing the item you wish to return.
3. Click on "Request Refund" and provide the reason (including photos if the item is damaged or incorrect).
4. Our support team will review your request within 24 hours.

4. Approved Refunds

Once your return is received and inspected (or your photo evidence is verified), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5-7 business days. Delays may occur depending on your bank or credit card issuer.

5. Non-Refundable Items

Certain items are strictly non-refundable, including:

• Gift cards and promotional vouchers.
• Downloadable software products or digital goods.
• Personal care items (e.g., sanitary products, cosmetics) that have been opened.
• Items purchased on final clearance or marked as "non-returnable".

6. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@multivendor.com.